Ombudsman

Any natural or legal person who considers that an administrative body based in Wallonia or the Wallonia-Brussels Federation failed to act, in a matter concerning that person, in a manner consistent with its public service vocation may refer the matter, in writing or in person, to

The Ombudsman of Wallonia and the Wallonia-Brussels Federation

Mr Marc Bertrand

Rue Lucien Namêche, 54 5000 Namur Tel (freephone): 0800-19199 Fax: 081/32.19.00

Complaints may be made online by email to courrier@le-mediateur.be

The Ombudsman of Wallonia and the Wallonia-Brussels Federation handles complaints concerning the operation of the regional and/or municipal administrative authorities.