Entreprises titres-services

The companies covered by the service voucher system include commercial companies (e.g. ironing companies and temporary work agencies), natural persons with employees, non-profit organisations, mutual companies, local authorities, municipalities and companies with a social purpose. 

There are several conditions for applying for service voucher approval:

• have created a business and be in possession of a business number;
• register and follow the compulsory training provided by Forem (click here for more information on the compulsory training);
• pay a deposit of EUR 25,000 into an account belonging to the Public Service of Wallonia;
• submit a complete application form to the Public Service of Wallonia. 

The application for approval must be filled out online using the specific electronic form. To do this, you must have your electronic identity card.

The approval form must be used in several cases:

• for an initial approval application;
• when the company changes its form and business number (e.g. from a natural person to a limited liability company);
• for a request to modify the activities for which the approval was previously granted (for example, if the company wants to extend household residential care to activities carried out outside the user's home, such as shopping, ironing, transport of persons with reduced mobility);
• to notify any changes to the data in the approval application form.

The form is processed by the Local Employment Department of the Wallonia Public Service.

To complete its application for approval and submit it to the Approval Advisory Committee, the company must prepare a business plan. This plan must be approved by a chartered accountant or a certified tax accountant. This plan includes the following:

• general information about the company;
• the investments to be made;
• the personnel to be hired;
• the expected revenues;
• the fixed and variable costs;
• the forecasts for the balance sheet for the first three years of operation;
• the cash flow plan for the first three years of operation.

The approval is granted by the regional Minister for Employment.

The Minister for Employment will make a decision within two months of receiving the file. If the Minister of Employment does not make a decision within this period, the decision is deemed favourable.

La direction des Emplois de proximité du  Service public de Wallonie assure la gestion des demandes d'agrément des entreprises titres-services.
Le Forem prend en charge le volet "utilisateurs" aux côtés de Sodexo.

Depuis la régionalisation des titres-services, les entreprises agréées en Wallonie ne doivent plus communiquer d’informations statistiques dans le cadre du recensement qui était réalisé une fois par an. En effet, le Forem dispose des informations nécessaires via, entre autres, l’accès à diverses sources authentiques.